Software CIs are not created by the integration, but a parent-child relation is created with the hardware CI it is linked to, just as it is in Lansweeper. For easy lookup, the System ID of the created CI record contains a direct link to the asset in Lansweeper. If that product does not exist yet, it is then created. When the integration creates a new hardware configuration item in 4me, it must be related to a product. From that moment on, administrators can decide to synchronize network assets only, i.e., assets that have an IP address. The first time the app is used after the initial install, all physical assets from the Lansweeper inventory are swiftly imported into 4me. Alternatively, you can provide them to our support team and let them take a look.Organizations that use 4me and Lansweeper can now easily integrate both platforms, by activating the 4me Lansweeper app in the ‘App Store’ section of the Settings console. I know for a fact there is one that holds the data for which reg keys need to be scanned. If you're willing you can even take a look in the config files. The settings should sync relatively quickly. Some of the devices have connected to the network using VPN and lansweeper has scanned them directly and pulled in the key, but the LS Agent doesn't seem to. I've even created a separate group with a more frequent scan schedule and moved some assets over for testing and even though they're reporting back every hour, they still aren't reporting the new regkey. I set this up a few days ago and none of the LS Agent scans have reported back with the key. I'm wondering how the LS Agent will know to start scanning the new custom registry key I configured for scanning. I'm not sure if this answers my question or not. From what I know, setting sync happens pretty often like every 10min or so. You can actually check in the lsagent log file when it pulls down the configuration.

Lansweeper agent